PAIA manual
A structured route to request access to records.
This section 51 manual describes the records held by Citadel Capital (Pty) Ltd and the process for requesting access under the Promotion of Access to Information Act.
1. Private body details
Legal name: Citadel Capital (Pty) Ltd
Registration: 2016/144870/07
Working brand: Citadel Capital Partners
Registered office: No 52 Stone Terrace, Rhino Estate, Monavoni, Centurion, Gauteng, 0149
Head / Information Officer: The head of the private body or the formally designated and registered Information Officer.
Contact for requests: Telephone 010 502 0108, or in writing to the registered office above. A request under this manual must be made on the prescribed Form 02.
Formal requests may be sent to info@citadelcapitalpartners.co.za marked for the attention of the Information Officer, or delivered in writing to the registered office.
2. Purpose
This manual supports requests for records that are required for the exercise or protection of a right. Access remains subject to PAIA's procedure, fees and lawful grounds for refusal, including protection of personal information, commercial confidentiality, privileged material and third-party rights.
3. Official guide and forms
The Information Regulator publishes the official PAIA guide, prescribed forms and complaints process. A requester should use Form 02 and identify the record, right to be exercised or protected, preferred form of access and sufficient contact details for the statutory process.
Information Regulator PAIA guidance (opens in a new tab)Official PAIA forms (opens in a new tab)
4. Categories of records
- Company registration, constitutional, ownership and governance records
- Regulatory, compliance, risk and policy records
- Fund-formation, investment, valuation and investor-relations records
- Project-development, transaction, technical and due-diligence records
- Financial, accounting, tax, banking and insurance records
- Contracts, procurement, supplier and professional-adviser records
- Human-resources, remuneration and training records
- Information-technology, cybersecurity, privacy and business-continuity records
- Marketing, website, intellectual-property and stakeholder records
5. Applicable legislation
Records may be retained under legislation including the Companies Act, Income Tax Act, Value-Added Tax Act, Basic Conditions of Employment Act, Labour Relations Act, Employment Equity Act, Financial Advisory and Intermediary Services Act, Financial Intelligence Centre Act, Protection of Personal Information Act and other laws applicable to the company's actual activities and regulatory status.
6. Request procedure
- Complete the prescribed Form 02 with enough detail to identify the record.
- Explain the right to be exercised or protected and why the record is required.
- Submit the signed request to the Information Officer route stated above.
- Pay any prescribed request or access fee after formal notice, where applicable.
- Provide lawful proof of authority when acting for another person.
Citadel will follow the statutory decision period, subject to any permitted extension. A request may be transferred or third parties notified where PAIA requires it.
7. POPIA information
Data subjects may include investors, project sponsors, employees, contractors, advisers, suppliers, regulators and website users. Information may include identity and contact data, corporate and beneficial-ownership records, contractual and financial information, due-diligence records, correspondence, system metadata and other information required for a lawful defined purpose.
Potential recipients include approved operators, professional advisers, regulators, public authorities, transaction counterparties and service providers where necessary and legally permitted. Cross-border processing will require an appropriate POPIA basis and safeguards.
8. Availability and approval status
This web manual is available without charge. The board adopted it on 4 September 2026 as version 1.0, and it has been the manual in force since that date. It was amended on 6 September 2026 to name the mailbox as a request route, and on 7 September 2026 to label the adoption and amendment dates separately; the board approved each amendment on its date. The document-control panel shows the current version and its full revision history, and the version there is the one in force. No statement in this manual waives a lawful ground for refusal or expands access beyond PAIA. It is reviewed at least annually, and sooner if the records held or the responsible roles change.